Thomson Reuters Institute | Custom & Advisory

Custom & Advisory: Talent retention, client feedback & business development strategy emerged as key topics in 2022

Custom & Advisory: Implications of ESG for law firms bring up compliance issues & new business opportunities

Custom & Advisory: Getting partners on board with formal client feedback programs

Custom & Advisory: How formal client listening programs can improve financial performance

Custom & Advisory: Regular Check-ins on work & well-being are at the nexus of associate retention, say CTOs

Custom & Advisory: The value to law firms of post-pitch feedback

Custom & Advisory: What will the best legal service providers look like in 2025?

Custom & Advisory: Why is law firm leadership & culture so crucial to retain top talent?

Custom & Advisory: Trends in client feedback for 2022 and beyond

Custom & Advisory: What 2021 meant for law firms’ business development efforts

Custom & Advisory: Raising uncomfortable topics during client interviews

Custom & Advisory: Looking beyond increasing compensation to retain associates