Thomson Reuters Institute | Client Feedback

Strategies to minimize the impact of law firm rate hikes

Practice Innovations: What to do when you’re on the receiving end of a difficult conversation

Custom & Advisory: Talent retention, client feedback & business development strategy emerged as key topics in 2022

Custom & Advisory: Getting partners on board with formal client feedback programs

Forum: Strategies for effectively leading hybrid legal teams

Small law firms finding success & challenges in uncertain economy, says new report

LDO Index shows cost control still occupying the minds of corporate law department leaders: Podcast

Custom & Advisory: How formal client listening programs can improve financial performance

Midsize law firms see positive results amid challenges, new report finds

Custom & Advisory: The value to law firms of post-pitch feedback

What meaningful, intentional client feedback programs can do for law firms: Podcast

Insights in Action: Talent & ESG concerns drive discussions at recent CMO roundtable events